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New service request system for ITS

This past week ITS began using a new system for tracking service requests. If you submit a request online, or call the Support Center, you’ll see a different look and feel to the emails you receive. These emails will be … Continue reading

Complete – MyDUSIS/DUSIS Planned Outage from 11 a.m. to 11 p.m on Saturday, March 11

At 6:30 p.m. on March 11th, ITS completed the updates to the Oracle database that supports the majority of Drake’s applications. This work was performed in order to upgrade our Oracle database to the latest version to keep up with security updates … Continue reading

Lexmark Printing Issue Resolved

Thank you for your patience. ITS has now resolved the issue of printing to the Lexmark printers from Macintosh computers. If you continue to experience issues, please contact the Support Center at 515-271-3001 or

Lexmark Printer Issue

ITS has been made aware of issues when printing from Macintosh computers to Lexmark campus printers. ITS and LRI are diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. … Continue reading