Category Archives: NewsSubscribe

BlueView/MyDUSIS/DUSIS Planned Outage from 9 p.m. April 23 to 1 a.m. April 24

ITS is making essential updates to our Banner platform. As a result, access to DUSIS (INB Forms), MyDUSIS, Workflow, ePrint (DUSIS document printing), ODBC (MS Access), and eTranscript delivery will be unavailable from 9 p.m. on Sunday, April 23, until … Continue reading

Categories: News, Outage

Password Expiration Issues

ITS learned this morning that our automated password expiration emails were not being sent out as scheduled. If you have issues logging into blueView or Blackboard, it’s likely that your password expired. Please visit password.drake.edu and reset your password, and … Continue reading

Categories: News, Outage, Uncategorized

Internet Access Outage Planned for Sunday, April 16 from 5-8 a.m.

ITS is making updates to network infrastructure. As a result, internet access and access to Drake online resources will be unavailable between from 5 and 8 a.m. on Sunday, April 16. This upgrade is being made to ensure that our … Continue reading

Categories: News, Outage

New Self-Service Password Change Tool Launches Today

Starting today, instead of having to call the ITS Support Center to reset a forgotten password, you will be able to reset your own password online at password.drake.edu. The first time you log in, you will be prompted to answer … Continue reading

Categories: News, Outage

Lexmark Printing Issue Resolved

Thank you for your patience. ITS has now resolved the issue of printing to the Lexmark printers from Macintosh computers. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.

Categories: Hardware & Software, News, Outage

Lexmark Printer Issue

ITS was made aware this morning that users are having issues when printing from Macintosh computers to Lexmark campus printers. ITS and LRI staff are diligently working towards a resolution. We will provide updates and will let you know when … Continue reading

Categories: Hardware & Software, News, Outage

Upcoming ITS Shred Event on April 20

The third annual all-Drake shred event is happening on Thursday, April 20 from 12-3 p.m. in the north end of the Olmsted parking lot. Bring all your confidential documents and have Iron Mountain securely shred them for free! Not sure … Continue reading

Categories: News

Network Outage in Harmon Fine Arts Resolved

Thank you for your patience. ITS has now resolved network outage in Harmon Fine Arts. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.

Categories: News, Outage

Network Outage in Harmon Fine Arts

At approximately 7:30 AM, ITS was made aware of a network outage in Harmon Fine Arts. The network outage follows the scheduled electrical outage by facility services from 5:30-7:30 AM. This outage affects all wired and wireless network connectivity within … Continue reading

Categories: News, Outage

VDI Desktops Outage Resolved

Thank you for your patience. ITS has now resolved the VDI desktops and applications outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.

Categories: News, Outage