Category Archives: NewsSubscribe

New service request system for ITS

This past week ITS began using a new system for tracking service requests. If you submit a request online, or call the Support Center, you’ll see a different look and feel to the emails you receive. These emails will be … Continue reading

Categories: News

Complete – MyDUSIS/DUSIS Planned Outage from 11 a.m. to 11 p.m on Saturday, March 11

At 6:30 p.m. on March 11th, ITS completed the updates to the Oracle database that supports the majority of Drake’s applications. This work was performed in order to upgrade our Oracle database to the latest version to keep up with security updates … Continue reading

Categories: News, Outage

Lexmark Printing Issue Resolved

Thank you for your patience. ITS has now resolved the issue of printing to the Lexmark printers from Macintosh computers. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.

Categories: News, Outage

Lexmark Printer Issue

ITS has been made aware of issues when printing from Macintosh computers to Lexmark campus printers. ITS and LRI are diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. … Continue reading

Categories: News, Outage, Uncategorized

Panopto Issue Resolved

Thank you for your patience.  All Panopto services are now back online. You may see a small delay in uploading and processing of sessions as the backlog is cleared. If you continue to experience issues, please contact the Support Center at 515-271-3001 … Continue reading

Categories: News, Outage

Panopto Outage

At 1 p.m., ITS was made aware of a widespread outage in Amazon Web Services, Panopto’s cloud infrastructure provider. As a result, global Panopto services are down. The Panopto operations team is diligently working towards a resolution. ITS will share … Continue reading

Categories: News, Outage

BlueView Chrome Issue Resolved

Thank you for your patience. ITS has now resolved the warning that states, “Your connection is not private” while using blueView with Google Chrome. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.  

Categories: News, Outage

BlueView Outage Planned from 10 p.m. to 11 p.m.

In order to resolve the warning that states, “Your connection is not private” while using blueView with Google Chrome, ITS will be restarting services on blueView. This will result in blueView and all applications accessible from blueView to be unavailable on all … Continue reading

Categories: News, Outage

Google Chrome and blueView

Good afternoon, I apologize for a message to you late on a Friday afternoon, but I want to provide you with an update on a known technical issue as we move into the weekend. ITS is aware that visitors to … Continue reading

Categories: CIO Blog, News, Outage

Internet Planned Outage from 5 to 6 a.m. Sunday, February 12

ITS is making updates to network infrastructure. As a result, access to all internet and network resources will be unavailable between from 5 and 6 a.m. on Sunday, February 12. This outage will result in intermittent disruptions in internet access … Continue reading

Categories: News, Outage